These 4 videos show you how to use eLearning to tackle Unconscious Bias
These 2 courses from Engage in Learning are designed to help Managers as well as Customer Service staff recognise their own biases and tackle bias within their own organisations.
- Unconscious Bias for Managers addresses the way implicit bias can affect issues like recruitment, performance management, promotion and team dynamics.
- Unconscious Bias focuses on the impact on customer service interactions with particular focus on the micro-behaviours that aren’t necessarily under our conscious control.
Both courses use though-provoking and challenging activities to highlight the impact of bias; a range of video scenarios to bring the material to life and help learners relate it to their own workplace; and clear explanations and practical techniques to help learners identify, challenge and counteract their own biases.