Leadership and Management

Effective Email

Effective Email

Developed in conjunction with Emailogic, this effective email course is a must for anyone who wants to improve the clarity of their communication and their ability to influence others to increase productivity throughout the organisation. SAVE YOUR ORGANISATION TENS OF THOUSANDS OF POUNDS A YEAR! Based on Emailogic’s highly successful 90-minute seminar, Effective Email covers…

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Communicating to Influence

Communicating to Influence

Communicating to Influence involves more than listening and questioning. It requires you to understand other people’s body language, build rapport and trust with others as well as communicating your message clearly. In today’s competitive and project-oriented work environment, strong business communication skills are essential for both individual and organisational success. This communicating to influence course strengthens the…

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Influencing to Win/Win

Influencing to Win/Win

Influencing is not just a communication skill, it is a mindset! Successful influencers clarify their goals, focus their efforts on the right people and select the most appropriate influencing tactics. Whether a manager or a salesperson, influencing skills are necessary for anyone in business. This is because the ability to bring others to your way…

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Conducting a Performance Review

Conducting a Performance Review

Get your performance reviews off to a good start and finish on a positive note. Find out how to raise and handle performance issues constructively, including how and when to praise and recognise good performance conducting performance reviews with staff members. This course helps managers review the effectiveness of staff performance in terms of mutual…

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Evaluating Performance

Evaluating Performance

Develop a motivated, high-performance workforce by managing performance with realistic goals and expectations. Plan how to use a performance management cycle to develop, support and engage your employees.

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Preparing For a Formal Review

Preparing For a Formal Review

Make sure you plan effectively for a formal review and give yourself the best possible chance of success. Learn how to set objectives, gather information, brief your colleague, ensuring they also prepare, and manage the logistics.

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Performance Improvement Strategies

Performance Improvement Strategies

How do you encourage someone who exceeds expectations to continue their high performance? Can you motivate and develop someone who is underperforming? Explore different performance improvement strategies and see how to enrich someone’s job, rather than simply enlarge it.

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Solving Performance Problems

Solving Performance Problems

Manage your relationships on an adult basis when things get tough and be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses.

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Giving and Receiving Feedback

Giving and Receiving Feedback

Do you know what impact you have when you deliver feedback? Learn how to frame feedback constructively and use it to develop individuals and improve performance, motivation and engagement.

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Monitoring Performance

Monitoring Performance

Build a successful working relationship that allows monitoring without micromanaging. Learn how to adapt your management style to fit the situation and individual. Explore the benefits of observing and recording performance data to achieve consistent performance improvement.

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Performance Outcomes that Motivate

Performance Outcomes that Motivate

Learn how to design performance outcomes that motivate rather than de-motivate your team. Target each person’s key motivation and explore the difference between equity and expectancy.

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Communicating Performance Expectations

Communicating Performance Expectations

Do colleagues know what you expect? Learn how to communicate your expectations positively and clearly. You’ll ensure that you and your colleagues have a shared understanding of objectives, priorities and success criteria.

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Setting Performance Expectations

Setting Performance Expectations

Learn how to define acceptable standards of performance and set objectives aligned to those standards. See how to use rewards and recognition to motivate and drive high performance.

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Why Manage Performance

Why Manage Performance

Develop a motivated, high-performance workforce by managing performance with realistic goals and expectations. Plan how to use a performance management cycle to develop, support and engage your employees.

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Decision Making: Options to Implementation

Decision Making: Options to Implementation

Evaluating options requires an analytic approach. This course will help you to develop useful and consistent criteria for your evaluation process. You will see how to systematically examine arguments for and against particular options and, how to help your team reach a consensus.

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Solving Problems : Definition to Options

Solving Problems : Definition to Options

When you are trying to define a problem, your mindset is in a ‘Detective’ mode, looking for clues and motives. This course helps you analyse the current situation and identify the root causes of the problem. You will explore ways in which you and your team can generate solutions.

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Thinking Creatively

Thinking Creatively

In a world where complexity, ambiguity and volatility are becoming the norm, creative thinking and problem-solving skills are a key competence. Explore how you can channel your thinking into a creative output.

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Managing Challenging Behaviours

Managing Challenging Behaviours

Disruptive behaviours in the workplace can be challenging and frustrating for any manager or team leader. They can disrupt team communication which can lead to low morale and lack of participation by other team members. Managers and team leaders have a duty of care to their team to intervene and resolve issues that arise as…

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Managing Conflict

Managing Conflict

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation. This course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team…

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Resolving Meeting Challenges

Resolving Meeting Challenges

Meetings sometimes don’t work out as planned. This course is designed to help meeting leaders put their meetings back on track when things go wrong. Learn how to use specific techniques to bring your meeting back on track when you encounter a problem, how to diagnose the problem to avoid recurrence.

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Preparing to Lead a Meeting

Preparing to Lead a Meeting

Do people look forward to the meetings you lead or see them as a pleasant waste of time? Are you aware that there are processes and procedures required before you can lead a successful meeting? Learn how to create clear and smart goals to achieve your objectives.

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Using the Grow Model to Coach 2

Using the Grow Model to Coach 2

See how to use the GROW model to maintain momentum through the coaching process. Understand how to overcome limiting beliefs and acknowledge success.

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Using the Grow Model to Coach 1

Using the Grow Model to Coach 1

This eLearning course will show you how to set effective and ‘SMART’goals with individual staff member. Learn how to establish a sound coaching relationship using the ‘Grow’ model strategy.

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Coaching Skills

Coaching Skills

Coaching has become an essential ingredient of leadership required to produce the best teams in the workplace. Only a great leader can be a great coach! This eLearning training course is designed to help managers and team leaders achieve great results through effective coaching skills.

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Growing your team to high performance

Growing your team to high performance

Learn how teams develop in a predictable way and how you can use this to help your team achieve high performance.

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Improving Group Dynamics

Improving Group Dynamics

Improve your team’s dynamics by developing your own communication skills, team collaboration, and managing individual’s behaviours within a team setting. Use the eBook to create your team improvement and development plan.

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Influencing Teams

Influencing Teams

Influencing in a group or a team is a multi-layered skill. To influence others effectively, you must take into account not one but many individual’s preferences and behavioral patterns as well as group dynamics.

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Goals and Guidelines for High Performance

Goals and Guidelines for High Performance

Learn how to develop a robust set of ground rules and operating agreements on which to build a strong team culture and how to set goals that inspire team performance in this eLearning course and use the accompanying eBook or workbook to create your own team blueprint.

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Influencing in Meetings

Influencing in Meetings

Meetings can be boring and pointless if not managed well. Effective management of meetings can be an opportunity for you and other participants to generate change that would take the organisation to the next level.

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Leading a Meeting

Leading a Meeting

Anyone can lead a meeting, but Leading a successful meeting requires more than luck! To achieve a productive and successful meetings, good preparation and planning is required. Learn how to control the flow of information in your meetings, manage your time effectively and activate full participation from attendees.

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Leader as Coach

Leader as Coach

Coaching has been proven to be one of the most effective and successful ways of growing an efficient and performance driven team. This online training course is aimed at showing leaders how they can grow their team through effective coaching skills.

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Developing Team Trust

Developing Team Trust

Great teams are built on mutual trust and rapport. Explore the leader’s role in facilitating teamwork: from establishing ground rules and clear goal, to promoting trust and managing the team.

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Leadership Styles and Qualities

Leadership Styles and Qualities

Unique features: Fresh and dynamic eLearning: ensures that supervisory and management staff are properly trained to provide leadership to their teams. Video scenarios and question based learning provide an understanding of what it takes to be a leader and a step by step guide to improving their approach. Ebook: clear and concise, puts essential information…

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