Leadership and Management

Coaching Skills

Coaching Skills

Coaching has become an essential ingredient of leadership required to produce the best teams in the workplace. Only a great leader can be a great coach! This eLearning training course is designed to help managers and team leaders achieve great results through effective coaching skills.

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Communicating Performance Expectations

Communicating Performance Expectations

Learn the skills of strategic communication and communicate performance expectations positively and clearly. Communicating performance expectations effectively ensures that you and your colleagues have a shared understanding of objectives, priorities and success criteria. This online performance management course forms a part of our Leadership & Management series and equips delegates with the strategic communication skills…

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Communicating to Influence

Communicating to Influence

Communicating to Influence involves more than listening and questioning. It requires you to understand other people’s body language, build rapport and trust with others as well as communicating your message clearly. In today’s competitive and project-oriented work environment, strong business communication skills are essential for both individual and organisational success. This communicating to influence course strengthens the…

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Conducting a Performance Review

Conducting a Performance Review

Get your performance reviews off to a good start and finish on a positive note. Find out how to raise and handle performance issues constructively, including how and when to praise and recognise good performance conducting performance reviews with staff members. This online managing performance course forms part of our Leadership & Management series and helps managers…

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Decision Making: Options to Implementation

Decision Making: Options to Implementation

Evaluating options requires an analytic approach. This course will help you to develop useful and consistent criteria for your evaluation process. You will see how to systematically examine arguments for and against particular options and, how to help your team reach a consensus.

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Developing Team Trust

Developing Team Trust

Great teams are built on developing team trust and rapport. Explore the leader’s role in facilitating teamwork: from establishing ground rules and clear goal, to promoting trust and managing the team.

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Evaluating Performance

Evaluating Performance

Explore the pros and cons of different evaluation strategies so that you can evaluate someone’s performance fairly and accurately. Learn how to handle emotional or negative responses to your evaluation positively.

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Giving and Receiving Feedback

Giving and Receiving Feedback

Do you know what impact you have when delivering feedback? Learn how to frame feedback constructively and use it to develop individuals and improve performance, motivation and engagement with this Giving and Receiving Feedback course. This online performance management training course in giving and receiving feedback forms part of our Leadership & Management series and…

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Goals and Guidelines for High Performance

Goals and Guidelines for High Performance

Learn how to develop a robust set of ground rules and operating agreements on which to build a strong team culture and how to set goals that inspire teams for high performance in this eLearning course and use the accompanying eBook or workbook to create your own team blueprint.

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Growing your team to high performance

Growing your team to high performance

Learn how teams develop in a predictable way and how you can use this to help your team achieve high performance.

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Improving Group Dynamics

Improving Group Dynamics

Improve your team’s dynamics by developing your own communication skills, team collaboration, and managing individual’s behaviours within a team setting. Use the eBook to create your team improvement and development plan.

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Influencing in Meetings

Influencing in Meetings

Meetings can be boring and pointless if not managed well. Effective management of meetings can be an opportunity for you and other participants to generate change that would take the organisation to the next level.

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Influencing Teams

Influencing Teams

Influencing in a group or a team is a multi-layered skill. To influence others effectively, you must take into account not one but many individual’s preferences and behavioral patterns as well as group dynamics.

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Influencing to Win/Win

Influencing to Win/Win

Influencing is not just a communication skill, it is a mindset! Successful influencers clarify their goals, focus their efforts on the right people and select the most appropriate influencing tactics. Whether a manager or a salesperson, influencing skills are necessary for anyone in business. This is because the ability to bring others to your way…

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Leader as Coach

Leader as Coach

Coaching has been proven to be one of the most effective and successful ways of growing an efficient and performance driven team. This online training course is aimed at showing leaders how they can grow their team through effective coaching skills.

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Leadership Styles and Qualities

Leadership Styles and Qualities

Unique features: Fresh and dynamic eLearning: ensures that supervisory and management staff are properly trained to provide leadership to their teams. Video scenarios and question based learning provide an understanding of what it takes to be a leader and a step by step guide to improving their approach. Ebook: clear and concise, puts essential information…

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Leading a Meeting

Leading a Meeting

Anyone can lead a meeting, but Leading a successful meeting requires more than luck! To achieve a productive and successful meetings, good preparation and planning is required. Learn how to control the flow of information in your meetings, manage your time effectively and activate full participation from attendees.

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Managing Challenging Behaviours

Managing Challenging Behaviours

Disruptive behaviours in the workplace can be challenging and frustrating for any manager or team leader. They can disrupt team communication which can lead to low morale and lack of participation by other team members. Managers and team leaders have a duty of care to their team to intervene and resolve issues that arise as…

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Managing Conflict

Managing Conflict

Managing conflict at work in an effective and professional manner is a responsibility for every team leader or manager. But if handled well, conflict can be a catalyst for growth and innovation. This course explains how to manage conflict at work in a effective and professional manner, how to avoid friction and damage to team…

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Monitoring Performance

Monitoring Performance

Build a successful working relationship that allows monitoring staff performance without micromanaging, and learn how to adopt a strategic management style to fit the situation and individual. This performance management course explores the benefits of observing and recording performance data to achieve consistent performance improvement. This online performance management course forms part of our Leadership…

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Performance Improvement Strategies

Performance Improvement Strategies

How do you encourage someone who exceeds expectations to continue their high performance? Can you motivate and develop someone who is underperforming? Explore different performance improvement strategies and see how to enrich someone’s job, rather than simply enlarge it.

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Performance Outcomes that Motivate

Performance Outcomes that Motivate

Learn how to design performance outcomes that motivate rather than de-motivate your team. With an effective performance management strategy, you can target each person’s key motivation and explore the difference between equity and expectancy. This online performance management training course forms part of our Leadership & Management series and equips delegates with the knowledge and…

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Preparing For a Formal Review

Preparing For a Formal Review

Make sure you are preparing for a formal review effectively and give yourself the best possible chance of success. Learn how to set objectives, gather information, brief your colleague, ensuring they also prepare, and manage the logistics.

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Preparing to Lead a Meeting

Preparing to Lead a Meeting

Do people look forward to the meetings you lead or see them as a pleasant waste of time? Are you aware that there are processes and procedures required before you can lead a successful meeting? Learn how to create clear and smart goals to achieve your objectives.

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Resolving Meeting Challenges

Resolving Meeting Challenges

Meetings sometimes don’t work out as planned. This course is designed to help meeting leaders put their meetings back on track when things go wrong. Learn how to use specific techniques to bring your meeting back on track when you encounter a problem, how to diagnose the problem to avoid recurrence.

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Setting Performance Expectations

Setting Performance Expectations

Learn how to define acceptable performance expectations and set objectives aligned to those standards. See how to use rewards and recognition to motivate and drive high performance. This online managing performance course forms part of our Leadership & Management series and equips delegates with the skills and knowledge to define performance expectations and acceptable standards of performance…

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Solving Performance Problems

Solving Performance Problems

Being skilled in solving performance problems is a great way to manage your relationships on an adult basis when things get tough and to be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses. This online performance management training course in solving performance problems…

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Solving Problems : Definition to Options

Solving Problems : Definition to Options

When solving problems at work, you are trying to define a problem while your mindset is in a ‘Detective’ mode looking for clues and motives. This course helps you analyse the current situation and identify the root causes of the problem. You will explore ways in which you and your team can generate solutions.

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Thinking Creatively

Thinking Creatively

In a world where complexity, ambiguity and volatility are becoming the norm, thinking creatively and problem-solving skills are key competencies. Explore how you can channel your thinking into a creative output.

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Using the Grow Model to Coach 1

Using the Grow Model to Coach 1

This eLearning course will show you how to set effective and ‘SMART’ goals when setting out to coach individual staff members. Learn how to establish a sound coaching relationship using the ‘Grow’ model strategy.

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Using the Grow Model to Coach 2

Using the Grow Model to Coach 2

See how to use the GROW model to maintain momentum through the coaching process. Understand how to overcome limiting beliefs and acknowledge success.

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Why Manage Performance

Why Manage Performance

Explore the role of performance management in developing a motivated, high-performance workforce and know what you can and can’t expect to achieve. This online managing performance course forms part of our Leadership & Management series and equips delegates with a practical understanding of the role effectively managing performance has in developing a motivated, high-performance workforce. Learners are…

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