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Course: Angry Customers

Angry Customers

Maintaining a professional, calm approach when faced with angry customers can be challenging! Learn how to defuse anger as you go through the process of resolving the issue, and how to achieve an adult-to-adult, problem-solving approach in the face of emotion.

Learning Objectives

  • Learn how to stay calm and professional when dealing with angry customers
  • Explore effective techniques to manage emotional reactions and de-escalate situations
  • Discover how to apply a structured approach to resolving customer issues
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Coming Soon
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Course Duration:

40

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Accreditations

None

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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“We have been developing for over 20 years, so we really know what works for customers and learners”

Jackie Finlay, Head of Off-the shelf learning

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Home | Resources | Elearning Off-the-shelf online courses | Angry Customers
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