Leadership and Management

Communicating to Influence

Communicating to Influence involves more than listening and questioning. It requires you to understand other people’s body language, build rapport and trust with others as well as communicating your message clearly. In today’s competitive and project-oriented work environment, strong business communication skills are essential for both individual and organisational success. This communicating to influence course strengthens the…

Influencing to Win/Win

Influencing is not just a communication skill, it is a mindset! Successful influencers clarify their goals, focus their efforts on the right people and select the most appropriate influencing tactics. Whether a manager or a salesperson, influencing skills are necessary for anyone in business. This is because the ability to bring others to your way…

Conducting a Performance Review

Get your performance reviews off to a good start and finish on a positive note. Find out how to raise and handle performance issues constructively, including how and when to praise and recognise good performance conducting performance reviews with staff members. This online managing performance course forms part of our Leadership & Management series and helps managers…

Evaluating Performance

Explore the pros and cons of different evaluation strategies so that you can evaluate someone’s performance fairly and accurately. Learn how to handle emotional or negative responses to your evaluation positively.

Preparing For a Formal Review

Make sure you are preparing for a formal review effectively and give yourself the best possible chance of success. Learn how to set objectives, gather information, brief your colleague, ensuring they also prepare, and manage the logistics.

Performance Improvement Strategies

How do you encourage someone who exceeds expectations to continue their high performance? Can you motivate and develop someone who is underperforming? Explore different performance improvement strategies and see how to enrich someone’s job, rather than simply enlarge it.

Solving Performance Problems

Being skilled in solving performance problems is a great way to manage your relationships on an adult basis when things get tough and to be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses. This online performance management training course in solving performance problems…

Giving and Receiving Feedback

Do you know what impact you have when delivering feedback? Learn how to frame feedback constructively and use it to develop individuals and improve performance, motivation and engagement with this Giving and Receiving Feedback course. This online performance management training course in giving and receiving feedback forms part of our Leadership & Management series and…

Monitoring Performance

Build a successful working relationship that allows monitoring staff performance without micromanaging, and learn how to adopt a strategic management style to fit the situation and individual. This performance management course explores the benefits of observing and recording performance data to achieve consistent performance improvement. This online performance management course forms part of our Leadership…

Performance Outcomes that Motivate

Learn how to design performance outcomes that motivate rather than de-motivate your team. With an effective performance management strategy, you can target each person’s key motivation and explore the difference between equity and expectancy. This online performance management training course forms part of our Leadership & Management series and equips delegates with the knowledge and…