To be successful in sales, you need to identify an effective sales sequence that allows staff to follow a step-by-step process. Explore each of the necessary steps in action, tackle obstacles with confidence, and see how poor performance at any stage can jeopardise your success!
Do you know how to go smoothly from first contact to sale or do you find yourself stumbling about with no process to help you manage the sales cycle? Do you know how to strengthen customer loyalty to improve the value of a sale?
This online course forms part of our Business Skills series and helps you develop the influencing skills that can open doors to increased sales and successful interactions with influential groups of people. Learn how to get your opinions heard and your ideas to relevant stakeholders in ways that not coercive, threatening or manipulative. Training is delivered on the premise that delegates must view influencing as a process, not an action, and that they must be others-focused not self-focused. By the end of the course, learners are able to generate SMART influencing goals with win/win outcomes as well as being able to identify and select from different approaches to getting your ideas across according to the circumstances and the others involved.
- Understand how the sales process is key to generating consistent good service, higher sales and encouraging customer loyalty
- Be able to describe the skills required in the ideal sales process
- Be able to map the process and skills into your own job and abilities