Courses > Leadership and Management > Solving Performance Problems

Solving Performance Problems

eLearning Course Outline

Manage your relationships on an adult basis when things get tough and be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses.

Target audienceTeam Leaders & Managers
Duration

34 Minutes

Features Learning Outcomes
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Learning Outcomes

  • Learn how to remain calm and professional when dealing with performance issues
  • Learn how to manage your relationship with staff when things go wrong
  • Identify the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
  • Adopt a systematic and positive problem solving approach to frame productive meetings
  • Manage denial and emotional responses effectively
  • Explain the consequences of no or low improvement
  • Understand the importance of regular monitoring in sustaining performance improvement

Features:

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  • Multi-device
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  • Accessible close captioned
  • Cheat resistant testing
  • Engaging, pacey and effective

RoSPA CPD Totara Platinum

Watch this video to see how we create engagement with interactivity, humour, and storytelling.

Saving Valuable Time

Our customers are efficient modern organisations who want eLearning to be delivered as fast as possible with full comprehension by learners obtained and recorded. They know that saving even a small amount of time per module can result in major cost savings and that learner engagement is key to effective learning.

Accelerating eLearning

Our audience are adult learners with busy lives and a job to do. They don’t want to waste time and we know they will only sustain maximum attention for a limited period. Our pacey interesting and interactive modules engage and challenge learners, providing better retention and understanding, saving people time. We don’t waffle. We do apply the ‘so what?’ test to ensure that everything said or written supports the course outcomes and we use plain English. Our courses use accelerated learning techniques to provide rapid comprehension. This includes allowing learners to experiment with a situation and see the results; using synchronised audio, text, graphics, animation, photographs and games to engage both left and right brain in the process. The learner is presented with a wide variety of interaction types and can use the eBooks for checklists and on the spot access.

Making a lasting impact on learners

Our 4 step process promotes learning, confidence and use of skills in the workplace.
Step 1 – Establish relevance and benefit to the learner
Step 2 – Engage the learner throughout the course
Step 3 – Ensure learning has occurred and provide a certificate of accomplishment
Step 4 – Provide support materials at point of need to aid memory and application of skills

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