Solving Performance Problems
Online Training for Employees

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  • Solving Performance Problems

Solving Performance Problems Online Course Overview

Being skilled in solving performance problems is a great way to manage your relationships on an adult basis when things get tough and to be able to deal with performance issues in a calm, consistent and systematic way. Learn to respond constructively to denial or emotional responses.

This online performance management training course in solving performance problems forms part of our Leadership & Management series and helps delegates maintain a healthy, problem-solving relationship and ensures the skills necessary to diagnose, plan review solutions and methods of putting this training into practice.

Sections of the course include:

  • Maintaining a problem-solving relationship – When the going gets tough, keep the relationship on an adult-adult basis: resist the temptation to blame or complain.
  • Diagnosis, planning, review – Using an objective and calm process to diagnose root causes, put solutions in place and review the results.
  • Practice – Putting the theory into practice.

Solving Performance Problems eLearning Outcomes

  • Learn how to remain calm and professional when dealing with performance issues
  • Learn how to manage your relationship with staff when things go wrong
  • Identify the triggers for adult/child/parent behaviour and guide towards adult-adult interactions
  • Adopt a systematic and positive problem solving approach to frame productive meetings
  • Manage denial and emotional responses effectively
  • Explain the consequences of no or low improvement
  • Understand the importance of regular monitoring in sustaining performance improvement

Solving Performance Problems Online Course Features:

  • Editable Content Option
  • Instant Language Switch
  • Variable Speed Playback
  • Downloadable eBooks
  • Multi-device compatibility
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