Satisfying Challenging Customers

Course Overview

Every customer is different! Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

Learning Outcomes

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Course Features:

  • Multi-device compatibility
  • Instant Language Switch
  • Variable Speed Playback
  • Editable Content Option
  • Downloadable eBooks

For a price or demo, call us: 0845 456 0465

Or send us a message: