Satisfying Challenging Customers Course Overview
Every customer is different! Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.
Satisfying Challenging Customers eLearning Outcomes
- Persevere in difficult circumstances
- Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation