Satisfying Challenging Customers
Online Training for Employees

EIL Icon Rated 4.9 out of 5.
  • Handling undecided customers
  • Satisfying challenging customers
  • Customers who are rude

Satisfying Challenging Customers Course Overview

Every customer is different! Explore how to approach a range of different situations involving challenging customers with a friendly, calm and professional manner, whether they are uncommunicative, in the wrong, indecisive, impolite or unfamiliar with your product or service.

Satisfying Challenging Customers eLearning Outcomes

  • Persevere in difficult circumstances
  • Develop your listening, questioning and other communication skills to help and build relationships with all customers irrespective of their situation

Satisfying Challenging Customers Online Course Features:

  • Editable Content Option
  • Instant Language Switch
  • Variable Speed Playback
  • Downloadable eBooks
  • Multi-device compatibility