Matching Needs Online Course Overview
Making a Customer feel valued can only be achieved by knowing what they need. The most successful Customer Service people understand and appreciate what their customers need rather than what they think they want.
This course helps learners to translate your product, service and organisation knowledge into sound advice and then give full, individualised attention to the customers. Learn how to handle objections positively and professionally, seeking opportunities to provide enhanced customer service and increase customer value and loyalty.
Matching Needs eLearning Outcomes
- Using your product knowledge and professional judgement to deliver best advice
- Handling objections calmly and professionally
- Proposing solutions with products which may also suit them
- Focusing at all times on the customer’s needs and wants, giving them your full attention