Managing Challenging Behaviours

Disruptive behaviours in the workplace can be challenging and frustrating for any manager or team leader. They can disrupt team communication which can lead to low morale and lack of participation by other team members.

Managers and team leaders have a duty of care to their team to intervene and resolve issues that arise as a result of a challenging behaviours.

  Target audienceTeam Leaders & Managers
  Duration32 Minutes

Learning Outcomes

  • Learn how to understand a difficult behaviour
  • Learn how to identify behaviours that are capable of disrupting a team
  • Learn how to intervene and alter disruptive behaviours
  • Understand what barriers people put up to participation
  • Judge when behaviour has become difficult and merits intervention
  • Know what can be achieved and what goals are realistic
  • Use appropriate techniques to intervene directly, indirectly, through the group or one-on-one
  • Learn how to manage effectively a range of behaviours

Features

  • Language Toolbar - Easily change to any language
  • Customisable to follow your brand's identity
  • NEW - Edit courses yourself using our editor
  • Multi-device
  • Intuitive navigation and bookmarking
  • Accessible close captioned
  • Cheat resistant testing
  • Engaging, pacey and effective

Watch this video to see how we create engagement with interactivity, humour, and storytelling.

Saving Valuable Time

Our customers are efficient modern organisations who want eLearning to be delivered as fast as possible with full comprehension by learners obtained and recorded. They know that saving even a small amount of time per module can result in major cost savings and that learner engagement is key to effective learning.

Accelerating eLearning

Our audience are adult learners with busy lives and a job to do. They don’t want to waste time and we know they will only sustain maximum attention for a limited period. Our pacey interesting and interactive modules engage and challenge learners, providing better retention and understanding, saving people time. We don’t waffle. We do apply the ‘so what?’ test to ensure that everything said or written supports the course outcomes and we use plain English. Our courses use accelerated learning techniques to provide rapid comprehension. This includes allowing learners to experiment with a situation and see the results; using synchronised audio, text, graphics, animation, photographs and games to engage both left and right brain in the process. The learner is presented with a wide variety of interaction types and can use the eBooks for checklists and on the spot access.

Making a lasting impact on learners

Our 4 step process promotes learning, confidence and use of skills in the workplace.
  • Step 1 – Establish relevance and benefit to the learner
  • Step 2 – Engage the learner throughout the course
  • Step 3 – Ensure learning has occurred and provide a certificate of accomplishment
  • Step 4 – Provide support materials at point of need to aid memory and application of skills