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Course: Managing Challenging Behaviours

Managing Challenging Behaviours

Difficult behaviour in a team can harm morale, reduce productivity and weaken collaboration. This course explores different types of challenging behaviour and offers practical strategies to address them.

By the end, you will feel more confident in managing difficult behaviour while promoting a positive and productive work environment.

This course builds skills in conflict management, conflict resolution, feedback delivery and diplomacy.

Learning Objectives

  • Identify challenging behaviour in the workplace
  • Describe when and how to use direct and indirect responses
  • Explore scenarios involving common challenging behaviours
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Course Duration:

12

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Accreditations

Certification in progress: CPD

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Touchpoint:

AA accessible

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Accessible PDF:

eBook

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