Handling Complaints
Online Training for Employees

EIL Icon Rated 4.9 out of 5.
  • Handling Complaints
  • Understanding What Complaints Are

An interactive and engaging online course on handling complaints for employees.

This course covers

  • how complaints can benefit your business
  • positive attitudes towards complaints
  • the importance of a consistent complaint resolution process
  • the aim of each step in the complaint resolution model you decide to adopt
  • recognising and avoiding the common pitfalls which annoy customers and delay resolutions

How it works

Every Customer Service team member will need to learn how to handle complaints. But the skill is being able turn a complaint into an opportunity.

Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.

This interactive online course on customer complaints will introduce you, the learner, to a six-step process to help you re-establish trust between your customer and yourself – and give you the confidence to tackle the most challenging complaints.

Follow each step in the correct order and you’ll find yourself able to diffuse high emotions and resolve any customer’s problem to increase customer loyalty and to improve your organisations products or services.

The benefits of choosing Engage in Learning

  • engaging and interactive online training
  • personalise courses with our easy-to-use in-course editor
  • variable playback speed
  • choice of 100 languages
  • downloadable eBooks designed to boost knowledge retention and support implementation at work
  • learn using desktop, laptop, smartphone or tablet
  • accredited, five-star-rated courses
  • LMS or cloud-based training

Course features

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