Handling Complaints

Course Overview

Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.

Learning Outcomes

  • Understand how complaints can benefit your business
  • Adopt a positive attitude towards complaints
  • Understand the importance of a consistent complaint resolution process
  • Understand the aim of each step in the complaint resolution model you decide to adopt
  • Recognise and avoid the common pitfalls which annoy customers and delay resolutionres”>

Course Features:

  • Multi-device compatibility
  • Instant Language Switch
  • Variable Speed Playback
  • Editable Content Option
  • Downloadable eBooks

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