Handling Complaints Online Course Overview
Every Customer Service team member will need to learn how to handle complaints. But the skill is being able turn a complaint into an opportunity.
Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.
This interactive online course on customer complaints introduce you the learner to a six-step process to help you re-establish trust between your customer and yourself – and give you the confidence to tackle the most challenging complaints.
Handling Complaints eLearning Outcomes
- Understand how complaints can benefit your business
- Adopt a positive attitude towards complaints
- Understand the importance of a consistent complaint resolution process
- Understand the aim of each step in the complaint resolution model you decide to adopt
- Recognise and avoid the common pitfalls which annoy customers and delay resolutionres