Can you turn a complaint into an opportunity? Discover how to adopt a positive attitude and fix the problem sensitively by following a systematic process. Learn how to avoid the pitfalls that delay resolution and how to look for the opportunities to create customer loyalty.
- Understand how complaints can benefit your business
- Adopt a positive attitude towards complaints
- Understand the importance of a consistent complaint resolution process
- Understand the aim of each step in the complaint resolution model you decide to adopt
- Recognise and avoid the common pitfalls which annoy customers and delay resolutionres