First Contact
Online Training for Employees

EIL Icon Rated 4.9 out of 5.

First Contact Course Overview

What first impression do you give when you first meet or speak to a customer? Here you’ll put yourself in your customer’s shoes and learn how to see yourself through their eyes. Discover how to make that vital good first impression and set the tone for a successful relationship.

First Contact eLearning Outcomes

  • Understand the factors which combine to make a good first impression
  • Improve on your ability to deliver a good first impression
  • Know how to dress appropriately for your role
  • Understand how to acknowledge and approach customers
  • Know how to build a successful rapport with your customers

First Contact Online Course Features:

  • Editable Content Option
  • Instant Language Switch
  • Variable Speed Playback
  • Downloadable eBooks
  • Multi-device compatibility