Customer Service Knowledge and Attitude

Course Overview

Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.

Learning Outcomes

  • Features and benefits of your products and services and the sector you operate in
  • Your organisation’s systems and services
  • Your team’s strengths and weaknesses
  • Your competitors’ products, systems and promotions

Course Features:

  • Editable Content Option
  • Instant Language Switch
  • Variable Speed Playback
  • Downloadable eBooks
  • Multi-device compatibility