Knowledge and Attitude Online Course Overview
Everyone in a customer service role needs to know their products inside out to be able to give the customer the best service possible. Putting the Customer’s needs first will ensure that the conversations you have with Customers are productive and successful.
Do you know why customers choose your products or services? Learn how to link the features and benefits of what you sell to your customer’s needs and always put the ‘customer first’ in your thinking, attitude and approach.
Knowledge and Attitude eLearning Outcomes
- Features and benefits of your products and services and the sector you operate in
- Your organisation’s systems and services
- Your team’s strengths and weaknesses
- Your competitors’ products, systems and promotions