Customer Service Essentials

Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Learning Outcomes

  • Understand the impact of poor customer service on business and public sector organisations
  • Understand the benefits to you of providing outstanding customer service
  • Be able to identify your connection to the organisation’s customers

Course Features:

  • Multi-device compatibility
  • Instant Language Switch
  • Variable Speed Playback
  • Editable Content Option
  • Downloadable eBooks

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