Customer Service Essentials
Online Training for Employees

EIL Icon Rated 4.9 out of 5.

Customer Service Essentials Course Overview

Do you know the difference between good and outstanding customer service? Are you able to assess the long-term value of your customers? Learn how to evaluate the true impact of poor and good customer service on your customers and your organisation.

Customer Service Essentials eLearning Outcomes

  • Understand the impact of poor customer service on business and public sector organisations
  • Understand the benefits to you of providing outstanding customer service
  • Be able to identify your connection to the organisation‚Äôs customers

Customer Service Essentials Online Course Features:

  • Editable Content Option
  • Instant Language Switch
  • Variable Speed Playback
  • Downloadable eBooks
  • Multi-device compatibility