Communicating Performance Expectations

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Course Overview

Learn the skills of strategic communication and communicate performance expectations positively and clearly. Communicating performance expectations effectively ensures that you and your colleagues have a shared understanding of objectives, priorities and success criteria.

This online performance management course forms a part of our Leadership & Management series and equips delegates with the strategic communication skills necessary to actually achieve expectations and how to check that you have a shared understanding of your organisation’s objectives, priorities and success criteria.

Sections of the course include:

  • What you need when communicating performance expectations – A SMART objective is a good start. Here you’ll explore what else is needed to get someone working effectively towards their goals as fast as possible.
  • How to agree expectations – Good communication and listening skills are key to achieving a shared understanding now so that there are no issues later.
  • A formal process for review – When you’re setting expectations for a formal performance management system, a documented process is essential.

Learning Outcomes

  • Effective ways of communicating performance expectation
  • Learn how to ensure that set objectives are understood
  • Understand the importance of setting clear expectations to manage performance effectively
  • Describe the specific outcomes you seek to achieve during an expectation/objective setting meeting
  • Understand the benefits to the manager and employee of following the process
  • Understand the benefits to manager and employee of following the process
  • Implement the process, ensuring understanding is clear throughout

Course Features:

  • Editable Content Option
  • Instant Language Switch
  • Variable Speed Playback
  • Downloadable eBooks
  • Multi-device compatibility