Courses

Ready to use courses.

International Fraud Bribery and Corruption

What is bribery and corruption? Bribery and corruption are found in all countries. They hurt the poor disproportionately, undermine economic growth and are a barrier to poverty alleviation and good governance. Organisations like the Organisation for Economic Co-operation and Development and the United Nations recognise that corruption is a major barrier to global social and…

Competition Law

Competition law exists to ensure businesses are competing on a level playing field. Fair competition is good for business: it protects them from anti-competitive practices like price fixing and drives productivity, efficiency, and innovation. It’s good for customers because organisations try harder to understand their customers better, set competitive prices, and to continuously improve goods…

Meetings Pathway

Best results with online training for Employees. Skilfully control how information flows, fully covering the agenda and finishing on time. When meetings are poorly managed or hosted, it can lead to frustration, time-wasting and a lack of direction and purpose. Meetings have the potential to be the biggest impact on staff productivity in most organisations.…

Customer Service Pathway

Eight highly interactive and engaging online training courses for employees introducing learners to the fundamentals of good customer service, exploring customer needs, matching their needs and coping with challenging situations. It also covers the sales sequence and how to deal with angry customers. According to research, 1 happy customer would tell 8 others whereas 1 dissatisfied…

Coaching Pathway

This series of courses progressively develops all the skills learners need to become effective workplace coaches. Based on thought provoking and challenging video scenarios across a range of work environments and centred around the popular GROW coaching module, these courses engage learners and build skills and confidence in the topic. A powerful array of takeaway…

Performance Management Pathway

Explore the role of performance management in developing a motivated, high performance workforce with online training and know what you can and can’t expect to achieve. 11 highly interactive and engaging online training courses for employees. Over 4.5 hours of eLearning including: Video case studies and multiple choice questions ensure the learner sees the impact…

Discipline and Grievance

Do you know a disciplinary situation when you see it? Can you handle a grievance? Would you dread handling either situation? This online course gives the learner an overview of disciplinary and grievance procedures. Using real-case examples of disciplinary and grievance issues the course outlines the correct processes for investigating such issues and how they…

Bullying and Harrasment

Most organisations have a zero-tolerance approach to bullying and harassment, build awareness with online training for employees. This course shows examples of bullying and harassment, reviews the relevant laws and suggested HR processes and how to deal with an incident. Have you ever thought seriously about bullying and harassment in the workplace? According to a TUC…

Influencing Pathway

Building and developing the vital art of Influence. In today’s knowledge economy, influencing has become an essential communication skill. Roles are changing: Managers need to influence more and command less, online training for employees provides the means of teaching learners the essential skills; team members are specialists with knowledge that needs to be heard; and…

Criminal Finances Act (CFA)

Online training for Employees focused around how the Criminal Finances Act (CFA) of 2017 targets corruption, money laundering and tax evasion. CFA aims to recoup more criminal assets and is part of the government’s strategic approach to reducing financial crime. The Criminal Finances Act sets out offences that hold corporations and partnerships criminally liable when…