Course list

Health and Safety

Display Screen Equipment*
COSHH*
Fire Safety*
Manual Handling*
Personal Protective Equipment*
First Aid/RIDDOR*
Health & Safety In the Office*
Working at Heights*
Stress at Work* Driving Safely***
Driving Economically***
Legionella Awareness*
Asbestos Awareness* †
Infection Control*
Risks and Responsibilities*
Food Safety*
Slips and Trips
Environmental Awareness
Electrical Safety
Managing Risk

† IATP Accredited Course
* RoSPA Accredited Course
*** RoSPA do not accredit Driving courses

Compliance

Modern Slavery
Equality and Diversity
Data Protection Act
Preventing Money Laundering
Preventing Bribery in Business
Cyber/ Information Security
Safeguarding Adults
Safeguarding Children

IT and Project Management

Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Microsoft SharePoint
Effective Outlook
Project Management

Leadership and Management

Leadership Styles and Qualities
Developing Team Trust
Setting Goals and Guidelines for High Performance
Improving Group Dynamics
Growing your Team to High Performance
Leader as Coach
Coaching Communication Skills
Using the Grow Model to Coach
Preparing to Lead a Meeting
Leading a Meeting
Resolving Meeting Challenges
Managing Conflict
Managing Challenging Behaviour Effectively
Why Manage Performance?
Setting Performance Expectations
Communicating Performance Expectations
Performance Outcomes that Motivate
Monitoring Performance
Giving and Receiving Feedback
Solving Performance Problems
Performance Improvement Strategies
Preparing For a Formal Review
Evaluating Performance
Conducting a Performance Review
Thinking Creatively
Solving Problems: Definition to Options
Decision Making: Options to implementation

Effective Email

Business Skills

Customer Service Essentials
Customer Service Knowledge and Attitude
The Sales Sequence
First Contact
Exploring Needs
Matching Needs
Handling Complaints
Angry Customers
Satisfying Challenging Customers
Preparing to Lead a Meeting
Leading a Meeting
Finance for Non-Finance Professionals
Making Presentations Powerful
Planning a Powerful Presentation
Powerful Message and Structure
Bringing Presentations Alive
Creating Powerful Presentation Support Materials
Using Words and Voice Effectively
Stage Presence
Handling Questions
Rehearsing Presentations
Influencing to Win/Win
Communicating to Influence
Influencing Teams
Influencing in Meetings
Time Management (coming soon)