20 search results for 'Learning Pathway'.

What is eLearning and it’s advantages?

advantages of eLearning

E-learning, also known as online courses, online training or electronic learning, is training which is delivered through digital resources. So this can be anything from computers, tablets, phones; pretty much any device which connects to the internet. This completely opens up learning possibilities. The huge advantage of this is the flexibility it provides. Training can…

Coaching Pathway

Coaching Pathway

This series of online coaching courses progressively develops all the skills learners need to become effective workplace coaches. Based on thought provoking and challenging video scenarios across a range of work environments and centred around the popular GROW coaching module, these courses engage learners and build skills and confidence in the topic. A powerful array…

Performance Management Pathway

Performance Management Pathway

Explore the role of performance management in developing a motivated, high performance workforce with online training and know what you can and can’t expect to achieve. 11 highly interactive and engaging online training courses for employees. Over 4.5 hours of eLearning including: Video case studies and multiple choice questions ensure the learner sees the impact…

Influencing Pathway

Influencing Pathway

Building and developing the vital art of Influence. In today’s knowledge economy, influencing has become an essential communication skill. Roles are changing: Managers need to influence more and command less, online training for employees provides the means of teaching learners the essential skills; team members are specialists with knowledge that needs to be heard; and…

Predicted trends in the eLearning world in 2019

For many years, itʼs been a popular pastime at the turn of the year to peer, short-sightedly, into the foggy far- and misty middle-distance to identify key trends.

Thereʼs no reason to abandon this hugely entertaining and sometimes challenging activity at this particular turn-of-the-year — even if some geopolitical events are currently exerting seemingly extreme influences over the state of nations. These, in turn, are having profound effects, both actually and potentially, on many industries and, consequently, livelihoods.

Here are ten predictions of the influences on, and trends for, the e-learning sector over the next 12 months.

They are based not only on personal observations and deductions but also on views expressed by a straw poll of industry specialists and practitioners.

  1. The key ‘elephant in the roomʼ issue, from a UK- and EU-perspective, is Brexit. Whatever the consequences of ‘Brexitʼ, there will be learning and development implications for all organisations — from anywhere in the world – with operations in the UK and the EU. These could be positive (as new procedures and regulations produce new learning needs) or negative (perhaps as firms move their operations from the UK to the EU and so donʼt require learning content relating to practices in the UK). In the short term, Brexit can only produce disruption to the online learning market — in terms of demand for online learning materials.
  1. There will be lots of investment money looking for a home in the online learning sector around the world. Investment in the corporate online learning sector appears to be ‘hotʼ while the K12 market seems to be ‘very chillyʼ in investorsʼ eyes for 2019.
  1. Adaptive learning will mature. This is a necessary pre-cursor to the move to the widespread use of artificial intelligence (AI) in learning. Adaptive learning case studies and user cases will be important as part of this process and will be the midwife of the iLMS. An iLMS is an integrated, highly configurable, next generation learning management system (LMS) that enables administrators to deliver and manage eLearning, classroom training, social learning, blended learning, gamified learning and competency-based learning. One aspect of this continued development of adaptive learning will be the increased use of chatbots in online learning materials — offering a degree of sophisticated, personalised learning interaction for users.
  1. Where AI is concerned, watch for smart vendors of online learning materials and systems integrating with the technology giants. For example, Valamis Group — formerly Arcusys – (an enterprise software company headquartered in Joensuu, Finland, which has developed software used in the corporate and academic sectors for online learning) is partnering with IBM Watson to make learning more ‘personalisedʼ.
  1. Those catering for the learner experience (LxP or LEP) market will continue to make lots of noise. Consequently, LMS vendors will devote considerable resources to amending their platforms to be on-trend — and emerge with what some are calling ‘Next Generation LMSsʼ. The LxP rationale is that learners are asked to be agile workers, to multitask and accelerate their time to performance. They use digital tools; have access to many resources anytime, anywhere – via any device – and can be overloaded with information. Learners expect immediate answers to their questions, and look for on-demand, individualised, on-the-job learning experiences. So, learning suppliers can no longer offer dry, emotionless content and complex learning pathways. Instead, they must guarantee learnersʼ engagement; ensure that what is learned is relevant, meaningful, and valuable, and that the whole learning journey is streamlined, easy, and brings positive emotions from start to finish.
  1. Many LMSs will integrate with other parts of the corporate technology stack, especially in the new and fast-emerging financial technology (Fintech) market — which is seeing the rapid rise of many new technologies as well as new companies.
  1. The trend towards greater consolidation in the online learning sector, begun over the last few years, will continue. Both the authoring tools and generic content markets are in a state of over-supply as ever-greater amounts of content are either curated from the internet or built quickly into an LMS without any concern about standards and interoperability. There could even be the beginnings of a return to the early days of LMSs (when each LMS came with its own authoring tool), with LMS vendors buying authoring tool vendors to ensure interoperability within their platform.
  1. The long-running xAPI saga will continue. However, xAPIʼs originator, Rustici, appears to be changing its focus — with the launch of Content Controller (a web-based application that supports SCORM, cmi5, AICC and LTI as well as xAPI). Content Controller lets users host their content centrally and then, seamlessly, deliver it to hundreds of LMSs. Others have similar products to allow SCORM, LTI and xAPI to be put into other LMSs while control is maintained. This should help e-learning content vendors to grow strongly – and weaken some in the LMS market that have a ‘walled gardensʼ model.
  1. A number of new platforms focused on augmented reality (AR) and/or adaptive learning will emerge. To counter this, established platform vendors will add AR modules to their products and engage in more disruptive pricing models and business models. Since single-focus platforms built around video (such as K-Tango and Noodle) soon failed, what are now the key differentiators in this market? 
  1. Despite these market changes, little of the ‘fabricʼ of the corporate online learning industry will change. Compliance and regulatory online learning materials will continue to comprise some 80 per cent of all online learning activities — and, thus, will continue to be the major justification for the industryʼs existence. Furthermore, senior executives will continue to ignore or downplay the valuable role played by ‘learningʼ in their organisationsʼ performance, and line managers will continue to see their teamsʼ learning activities as a short-term counter-productive cost to their operations, which hinder them from meeting their targets.

With all this in mind, itʼs time to wish a ‘Happy and Prosperous 2019ʼ to all learning and development professionals — and to all learners — whoever and wherever they are!

Leadership Pathway

Leadership Pathway

What makes a great leader? Being promoted to a leadership role is probably the most exciting time in anyone’s business career. It requires new skills and knowledge, insight and commitment to make the transition successfully. However finding relevant training courses which are designed to guide the new leader through all of the stages required to…

How to Handle Challenging Customers

handle challenging customers

Handling challenging customers needs great communication skills. Firstly you need to identify the signs of a frustrated customer. Following this you need to use all your skills to turn the situation around and engage the customer positively in your business.  How to handle challenging customers: Avoid unconscious bias Unconscious bias occurs when we need to…

What are the Five Steps to Handle Customer Complaints

What are the Five Steps to Handle Customer Complaints

To handle a customer complaint well you must stay calm, listen to what they are telling you, acknowledge the problem, get the facts and offer a solution.  Complaints happen in every business and industry. If someone has taken the time to make a complaint it is usually for good reason and should be taken seriously.…

What Skills Do You Need for Customer Service?

What Skills Do You Need for Customer Service?

Skills needed for customer service are confidence, patience and active listening. You also need to be aware of body language and how this comes across to your customers.  Good customer service is about making your customers feel valued, respected and happy. This will bring them back to your service time and time again and provide…

Why is Good Customer Service So Important?

good customer service is important

Good customer service is so important because it can make or break your business. Providing promotions and creating expensive marketing campaigns will all help draw attention to your business. But unless you only want your customers to use your service once, you business will not be profitable without good customer service.   It’s all about…

How do you Influence Others in a Meeting?

influence others in a meeting

Successfully influencing others in a meeting isn’t an easy feat. It requires good preparation and a clear focus on the purpose of the meeting. What is the meeting about, what information is required, who will be there, why are they there, who will talk, how can you manage the discussions and what it the goal…

How to Handle Customer Complaints

handling customer complaints

To handle a customer complaint well you must stay calm, listen to what they are telling you, acknowledge the problem, get the facts and offer a solution.  Complaints happen in every business and industry. If someone has taken the time to make a complaint it is usually for good reason and should be taken seriously.…

How Would you Respond to an Angry Customer?

How Would you Respond to an Angry Customer?

You respond to an angry customer by remaining calm and listening carefully, not taking it personally, apologising and finding a solution. These steps are similar to those that help deal with customer complaints, but you need to make doubly sure that in this situation, you don’t make a customer even more angry. As a result,…

How do you Handle Challenging Customers?

How do you Handle Challenging Customers?

You handle challenging customers by being sympathetic, avoiding getting angry, getting the customer on your side and solving the problem in the most efficient way. In a customer service job, you must deal with difficult customers all the time. They may be angry, frustrated, upset or annoyed at a specific problem, or just at your…

How can I Improve my Communication and Influencing Skills? 

How can I Improve my Communication and Influencing Skills? 

Good communication and influencing are essential for leadership. Leaders must be heard and understood. This involves, listening, earning respect, having the ability to adapt to your audience, clear body language and focus. If you have found yourself in a project management role this is likely because you have already demonstrated these skills. By being aware…

How do you Win Over Someone’s Influence? 

How do you Win Over Someone's Influence? 

To win over someone’s influence isn’t an easy feat. It requires understanding, openness, shared experiences and a willingness to see things from a different perspective. Naturally we are all drawn to certain people. Often due to unconscious bias, we have preferences for people who are similar to us in some way such as appearance, background,…

What are the Types of Decision Making? 

What are the Types of Decision Making? 

When we consider decisions, it would be easy to assume there is simply one way this is done. It is not immediately obvious that there are different types of decisions making. But when you stop and consider it we don’t always make decision in the same way. We might go with gut instinct, conduct masses…

Why is First Contact Important in Customer Service?

Why is First Contact Important in Customer Service?

First contact is important in customer service because you can gain an understanding of your partner, set the tone for your organisation, and ultimately make a sale that profits both sides. Ultimately, you only really get one chance to make a good first impression, and it usually lasts. This is because getting off on the…

How do you Influence your Team? 

How do you Influence your Team? 

Having the ability to influence your team is an essential leadership skill. Influence means having the power to have an important effect on someone or something. If you influence someone else, you are changing a person or thing in an indirect but important way. Influence gives you power. By gaining influence on your team you…

What are the 4 Main Customer Needs?

What are the 4 Main Customer Needs?

The 4 main customer needs are a fair price, great service, strong product and feeling respected and welcomed. There are other needs that customers and partner organisations may wish for based on their specific circumstances. Although customers don’t always tell you exactly what they want or need, you must try and find out yourself by…